FAQs & Troubleshooting
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143 Results
- 1The printer status is Offline or Paused.
- 2NO PAPER T1
- 3SIZE ERROR DX
- 4REPLACE DRUM
- 5What is Toner Continue Mode?
- 6Page skewed
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer prints unexpectedly or it prints garbage data.
- 10I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14Can I print from or scan to Android™ Smartphone?
- 15MANUAL FEED
- 16MEMORY FULL
- 17REPLACE TONER
- 18I want to print using CUPS while keeping SELinux enabled. (Linux)
- 19"Offline" appears on the Status Monitor.
- 20Clean the Drum Unit.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Delete print jobs from the print queue.
- 24How to identify your Operating System (OS).
- 25I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 26TONER ENDED
- 27Clean the paper pick-up roller.
- 28When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 29How do I print a Test page?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32How do I cancel print jobs using the printer control panel?
- 33Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 34Print on labels and envelopes from the manual feed slot.
- 35Paper size settings are unavailable when I print from OpenOffice (Linux)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Print command (LPR) (Linux)
- 39I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42I cannot print from my computer via USB.
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 44Print a Printer Settings page.
- 45JAM INSIDE
- 46JAM TRAY 1
- 47Clean the corona wire of the drum unit.
- 48Clear paper jams.
- 49All black
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)