FAQs & Troubleshooting
![]() |
Popular |
149 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6Does NC-2200w work with Windows Vista?
- 7The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 8What driver package format is supported by my Linux distribution?
- 9Cannot print after a Windows 10 update (June 2020)
- 10What kind of paper can I use?
- 11How do I factory reset the print server?
- 12The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 13Protect your Brother machine against unauthorised access over the network
- 14How do I change the print server password?
- 15Print the Network Configuration List.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 18The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 19What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 20When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 21How can I change the printer settings?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Can I print from DOS applications?
- 24Can I print using the IPP protocol on Windows XP?
- 25I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27What is the recommended paper?
- 28What is the Network Shared printing?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32How to identify your Operating System (OS).
- 33I cannot print from my computer via USB.
- 34I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 35I cannot print from my computer via network. (For Macintosh)
- 36The paper is skewed when it's printed.
- 37How can I print the pages in reverse page order in Windows?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40Printouts have a curl or wave.
- 41Printouts are with gray background.
- 42Replace the drum unit.
- 43What can happen if the wrong paper is used in your machine.
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45What are the expected yields of the consumables?
- 46How do I disable the APIPA protocol?
- 47How can I activate/deactivate the Toner Save Mode?
- 48White spots appear in areas of dense black printing.
- 49Output sheets are completely black.
- 50The downloaded driver's name is different from my machine's name. (Linux)