FAQs & Troubleshooting
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149 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6What is the recommended paper?
- 7Cannot print after a Windows 10 update (June 2020)
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11How to identify your Operating System (OS).
- 12Does NC-2200w work with Windows Vista?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 15The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 16What kind of paper can I use?
- 17How do I factory reset the print server?
- 18How can I activate/deactivate the Toner Save Mode?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Protect your Brother machine against unauthorised access over the network
- 21What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 22Printouts have a curl or wave.
- 23Can I print using the IPP protocol on Windows XP?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 26The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 27How can I change the printer settings?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Can I print from DOS applications?
- 30How do I change the print server password?
- 31Print the Network Configuration List.
- 32I cannot print from my computer via network. (For Macintosh)
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Black toner marks appear across the page.
- 35Printouts are with gray background.
- 36Replace the drum unit.
- 37The image is ghosted.
- 38White spots appear in areas of dense black printing.
- 39Uninstall printer drivers (Linux)
- 40Delete print jobs from the print queue.
- 41What is the Network Shared printing?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43How can I print the pages in reverse page order in Windows?
- 44Printouts have wrinkles or creases.
- 45What can happen if the wrong paper is used in your machine.
- 46I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 47What is the printable area per page?
- 48How do I print a Test page?
- 49White lines appear across the page.
- 50Replace the toner cartridge