FAQs & Troubleshooting
Popular |
88 Results
- 1I cannot install the driver when using the Driver Install Tool. (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4Change the printer driver settings (Windows/macOS)
- 5The printer status is Offline or Paused.
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9My Brother machine misfeeds paper.
- 10Print a Printer Settings page.
- 11Drum Life End Soon
- 12How can I clean the corona wire of the drum unit?
- 13Vertical black lines appear on the printout.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15What is the difference between the toner cartridge and the drum unit?
- 16How to identify your Operating System (OS).
- 17Can I print from or scan to Android™ Smartphone?
- 18I cannot print from my computer via USB.
- 19The paper is skewed when it's printed.
- 20Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 21The printer does not feed paper from the manual feed slot.
- 22When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 23The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 24Printouts have a curl or wave.
- 25Printouts have wrinkles or creases.
- 26How do I clear paper jams?
- 27Windows 10 Support Information
- 28Check the firmware version.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 33I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 34Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 35The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 36In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 37After I installed Sun JavaVM, some applications will not work correctly.
- 38How do I print a Test page?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 42White lines appears down the page.
- 43Printouts are with gray background.
- 44Where do I find the complete User's Guide?
- 45White spots appear in areas of dense black printing.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Open the Control Panel (For Windows)