FAQs & Troubleshooting
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127 Results
- 1What is the printable area per page?
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Delete print jobs from the print queue.
- 5The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 6What are the expected yields of the consumables?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10What kind of paper can I use?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Cannot print after a Windows 10 update (June 2020)
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15Does NC-2200w work with Windows Vista?
- 16Replace the toner cartridge
- 17Can I print from or scan to Android™ Smartphone?
- 18The printer status is Offline or Paused.
- 19"No response" error message appears, when updating the firmware. What should I do?
- 20How can I clean the corona wire of the drum unit?
- 21The printed letters are slanted, positioned incorrectly.
- 22I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 23How do I print a Test page?
- 24The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 25I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27How do I clear paper jams?
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I cannot print from my computer via network. (For Macintosh)
- 32The paper is skewed when it's printed.
- 33The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 34The printer prints unexpectedly or it prints garbage.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36All print jobs are aborted and nothing is printed. (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38Pre-Required Procedures (Linux)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40How can I change the printer settings?
- 41Replace the drum unit.
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43To install the printer driver easily using a tool. (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45I cannot print from my computer via network. (For Windows)
- 46I cannot update the firmware.
- 47How do I reprint the last print job?
- 48I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 49Printouts are with gray background.
- 50Print on both sides of the paper.