FAQs & Troubleshooting
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- 1When trying to print from Mac OS® X the print queue is stopped.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Can I print from or scan to Android™ Smartphone?
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Change the printer driver settings (Windows/macOS)
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10PAPER JAM
- 11JAM INSIDE
- 12JAM TRAY 2
- 13Printouts have a curl or wave.
- 14I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16Cannot print after a Windows 10 update (June 2020)
- 17I am unable to print from a client PC to a printer on a print server. (Linux)
- 18I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20How to identify your Operating System (OS).
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22JAM DUPLEX
- 23What kind of USB cable should I use?
- 24What is a "Generic PCL Driver"?
- 25Printouts have wrinkles or creases.
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27What is the printable area per page?
- 28How do I install additional memory? (DIMM)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30What is Optional Font Package (BS-3000)?
- 31What is the best printer driver to use-the PCL or BR-Script driver?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35All print jobs are aborted and nothing is printed. (Linux)
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38Delete print jobs from the print queue.
- 39What is the difference between the toner cartridge and the drum unit?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41I cannot print from my computer via network. (For Macintosh)
- 42Functions supported in the Windows 7 built-in drivers
- 43What kind of envelopes should I avoid?
- 44JAM REAR
- 45The machine does not print anything.
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47What kind of paper can I use?
- 48I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Can I print from DOS applications?