FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3What kind of envelopes should I avoid?
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6Printouts have a curl or wave.
- 7When trying to print from Mac OS® X the print queue is stopped.
- 8What driver package format is supported by my Linux distribution?
- 9How to identify your Operating System (OS).
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12What is Optional Font Package (BS-3000)?
- 13How do I install the Optional Network Board?(Nc-4100h)
- 14Can my printer work on a SAP system?
- 15Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 16The machine does not print anything.
- 17I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 18Can I print from DOS applications?
- 19What can happen if the wrong paper is used in your machine.
- 20Can I print using the IPP protocol on Windows XP?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22What is the printable area per page?
- 23Open the Control Panel (For Windows)
- 24What is the Network Shared printing?
- 25What kind of Control Panel Setting Menu available and what do they mean?
- 26What do LCD messages on Display (Maintanance messages) mean?
- 27How do I turn off the Quick Print Setup?
- 28How to Wake-up the printer.
- 29Cannot print after a Windows 10 update (June 2020)
- 30All print jobs are aborted and nothing is printed. (Linux)
- 31Delete print jobs from the print queue.
- 32I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 33Functions supported in the Windows 7 built-in drivers
- 34The paper is skewed when it's printed.
- 35JAM DUPLEX
- 36The paper does not feed from MultiPurpose Tray(MP Tray).
- 37What is the protocol specification of the NC-4100h Type 2 print server?
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39How do I print a Test page?
- 40An error message "MEMORY FULL" appears on the printer LCD.
- 41What is a "Generic PCL Driver"?
- 42I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 43I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 44Printouts are faint.
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Print on both sides of the paper(2-sided/Duplex Printing).
- 47Where do I find the complete User's Guide?
- 48The printed letters are slanted, positioned incorrectly.
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Install the built-in drivers (For Windows 8 and Windows 10)