FAQs & Troubleshooting
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189 Results
- 1I cannot print from the MP Tray. Why?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4The paper is skewed when it's printed.
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6The printer status is Offline or Paused.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8JAM MP TRAY
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10What kind of USB cable should I use?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The printer prints unexpectedly or it prints garbage.
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 18What kind of memory can I use?
- 19Can I print from DOS applications?
- 20When trying to print from Mac OS® X the print queue is stopped.
- 21How do I install the Lower Tray Unit? (LT-500)
- 22I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 30JAM INSIDE
- 31JAM TRAY 1
- 32What can happen if the wrong paper is used in your machine.
- 33I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 34What is the printable area per page?
- 35I am unable to print from a client PC to a printer on a print server. (Linux)
- 36I want to print using CUPS while keeping SELinux enabled. (Linux)
- 37Verify the Brother machine connected to the Wired Network (For Windows)
- 38Windows 7 Support Information
- 39What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41What is Optional Font Package (BS-3000)?
- 42The print speed slows down.
- 43The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 44The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 45Can my printer work on a SAP system?
- 46What kind of barcodes can I print?
- 47Printer cannot power on.
- 48The machine does not print anything.
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50How do I change the print server password?