FAQs & Troubleshooting
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198 Results
- 1I cannot print from the MP Tray. Why?
- 2What kind of memory can I use?
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What is Status Monitor and how can I turn it on/off?
- 7I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The machine does not print anything.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15I cannot print from Mac OS X.
- 16What is a "Generic PCL Driver"?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18What is the BRAdmin Professional software used for?
- 19NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 20I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 21The driver installation finished successfully but I cannot print. (Linux)
- 22Delete print jobs from the print queue.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Functions supported in the Windows 7 built-in drivers
- 28How do I replace FUSER KIT?
- 29JAM DUPLEX
- 30How to Wake-up the printer.
- 31JAM REAR
- 32Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 33JAM INSIDE
- 34JAM TRAY 2
- 35Printouts have a curl or wave.
- 36Printouts have wrinkles or creases.
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38ERROR XX <-> SERVICE CALL
- 39What can happen if the wrong paper is used in your machine.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41When trying to print from Mac OS® X the print queue is stopped.
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 43Print on both sides of the paper(2-sided/Duplex Printing).
- 44How do I install additional memory? (DIMM)
- 45When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 46What is the Network Shared printing?
- 47What is Optional Font Package (BS-3000)?
- 48The image is ghosted.
- 49Cannot print after a Windows 10 update (June 2020)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)