FAQs & Troubleshooting
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- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3How can I change the IP address?
- 4I cannot print from Mac OS X.
- 5Does NC-2200w work with Windows Vista?
- 6What kind of paper should I avoid?
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The paper is skewed when it's printed.
- 12Using the PING command to troubleshoot problems.
- 13How do I perform a factory reset?
- 14The machine does not print anything.
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16Windows 7 Support Information
- 17Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 18The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 24The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 25What kind of envelopes should I avoid?
- 26The printer prints unexpectedly or it prints garbage.
- 27What kind of memory can I use?
- 28I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 29Printouts are faint.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32The printer status is Offline or Paused.
- 33How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 34Why are the alarm and data lights blinking?
- 35What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 36I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 37How do I clean the corona wire of the drum unit?
- 38I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 39What do the LED indications mean?
- 40Replace the drum unit.
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47Uninstall printer drivers (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Open the Control Panel (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.