FAQs & Troubleshooting
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157 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the BROWNIE software?
- 3I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4Delete print jobs from the print queue.
- 5The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7How to identify your Operating System (OS).
- 8The printer status is Offline or Paused.
- 9How can I change the IP address?
- 10I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 11Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 12Replace the drum unit.
- 13Replace the toner cartridge.
- 14Cannot print after a Windows 10 update (June 2020)
- 15Uninstall printer drivers (Linux)
- 16Windows 10 Support Information
- 17I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot print from my computer via network. (For Macintosh)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Functions supported in the Windows 7 built-in drivers
- 23How can I use the BRAdmin Professional Software to View and change printer information?
- 24Using the PING command to troubleshoot problems.
- 25When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 26In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 27Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 28Why are the alarm and data lights blinking?
- 29What kind of memory can I use?
- 30Printouts have wrinkles or creases.
- 31White lines appears down the page.
- 32Printouts are with gray background.
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 36Output sheets are completely black.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Print command (LPR) (Linux)
- 39I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 40I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 41When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 46How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 47How do I monitor the status of the printer?
- 48Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 49Why does the Drum LED light?
- 50How can I change the IP address using the ARP and PING commands?