FAQs & Troubleshooting
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158 Results
- 1What is the BROWNIE software?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5How can I change the IP address?
- 6What kind of memory can I use?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Functions supported in the Windows 7 built-in drivers
- 9How can I change the IP address using the ARP and PING commands?
- 10What kind of paper can I use?
- 11What can happen if the wrong paper is used in your machine.
- 12I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14How to identify your Operating System (OS).
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17What kind of labels and transparencies can I use?
- 18Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 19What is a "Generic PCL Driver"?
- 20Printouts have a curl or wave.
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23Print on envelopes.
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25What is the difference between the toner cartridge and the drum unit?
- 26Does NC-2200w work with Windows Vista?
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28None of the LEDs illuminate.
- 29When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 30I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32How do I perform a factory reset?
- 33The machine does not print anything.
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 35Cannot print after a Windows 10 update (June 2020)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38Delete print jobs from the print queue.
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 42Can I print from or scan to Android™ Smartphone?
- 43I cannot print from my computer via network. (For Windows)
- 44The printer status is Offline or Paused.
- 45The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 46When do I need to upgrade the printer memory?
- 47How do I monitor the status of the printer?
- 48Using the PING command to troubleshoot problems.
- 49The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 50Why are the alarm and data lights blinking?