FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer prints unexpectedly or it prints garbage.
- 3Cannot print after a Windows 10 update (June 2020)
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5How to identify your Operating System (OS).
- 6What driver package format is supported by my Linux distribution?
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8How can I change the IP address?
- 9How do I print on envelopes?
- 10I cannot print from my computer via USB.
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The paper is skewed when it's printed.
- 14What kind of labels and transparencies can I use?
- 15What kind of envelopes should I avoid?
- 16Using the PING command to troubleshoot problems.
- 17The machine does not print anything.
- 18The printed letters are slanted, positioned incorrectly.
- 19Open the Control Panel (For Windows)
- 20Print on both sides of the paper.
- 21Windows 10 Support Information
- 22Delete print jobs from the print queue.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 27How do I monitor the status of the printer?
- 28How do I clean the inside of the printer and Drum Unit?
- 29Printouts have a curl or wave.
- 30What do the LED indications mean?
- 31What is the recommended paper?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Print command (LPR) (Linux)
- 34What is the Network Shared printing?
- 35I cannot print from my computer via network. (For Macintosh)
- 36In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44Print command (cupswrapper) (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 48I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50When printing with monochrome laser printer, the print position shifts. (Linux)