FAQs & Troubleshooting
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127 Results
- 1The machine does not print anything.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6Can I print from or scan to Android™ Smartphone?
- 7Vertical black lines appear on the printout.
- 8Change the printer driver settings (Windows/macOS)
- 9What kind of labels and transparencies can I use?
- 10What kind of envelopes should I avoid?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Cannot print after a Windows 10 update (June 2020)
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16How to identify your Operating System (OS).
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18How can I change the IP address using the ARP and PING commands?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20What is the recommended paper?
- 21How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 22How can I enable/disable the Quick Print Setup Utility?
- 23Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25Delete print jobs from the print queue.
- 26What is the Network Shared printing?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Functions supported in the Windows 7 built-in drivers
- 30The paper is skewed when it's printed.
- 31How do I monitor the status of the printer?
- 32Using the PING command to troubleshoot problems.
- 33Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 34What kind of paper can I use?
- 35Printouts have a curl or wave.
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38Print on both sides of the paper.
- 39Large characters are printed incorrectly. (Linux)
- 40Uninstall printer drivers (Linux)
- 41Windows 10 Support Information
- 42I cannot print from my computer via USB.
- 43Why are the alarm and data lights on?
- 44What is a file server based network and do Brother printers work in that type of environment?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47How do I clean the corona wire of the drum unit?
- 48Replace the toner cartridge.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)