FAQs & Troubleshooting
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156 Results
- 1The printer status is Offline or Paused.
- 2What kind of labels and transparencies can I use?
- 3What kind of paper can I use?
- 4What can happen if the wrong paper is used in your machine.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 7What kind of envelopes should I avoid?
- 8The printer prints unexpectedly or it prints garbage.
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10How do I perform a factory reset?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15What kind of paper should I avoid?
- 16Why does the Drum LED light?
- 17How can I change the IP address?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19The driver installation finished successfully but I cannot print. (Linux)
- 20Windows 10 Support Information
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22I cannot print from my computer via USB.
- 23Change the printer driver settings (Windows/macOS)
- 24How do I check the driver version in Windows® NT 4.0?
- 25How can I change the IP address using the ARP and PING commands?
- 26What is a "Generic PCL Driver"?
- 27What do the LED indications mean?
- 28I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 29The printed letters are slanted, positioned incorrectly.
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Print command (LPR) (Linux)
- 33I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 34I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36How do I turn off the Quick Print Setup?
- 37Where do I find a Parallel or USB interface cable?
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Lines appears across the page.
- 42Printouts are with gray background.
- 43Printouts are faint.
- 44I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 45Uninstall the printer drivers (For Windows)
- 46Large characters are printed incorrectly. (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 49How to identify your Operating System (OS).
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)