FAQs & Troubleshooting
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153 Results
- 1When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 2The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 3The machine does not print anything.
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 7I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8What driver package format is supported by my Linux distribution?
- 9Uninstall printer drivers (Linux)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Functions supported in the Windows 7 built-in drivers
- 15Windows 7 Support Information
- 16What kind of envelopes should I avoid?
- 17How do I check the driver version on a Mac®?
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20The printed letters are slanted, positioned incorrectly.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Using the PING command to troubleshoot problems.
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24How do I print a Test page?
- 25Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 26How can I change the IP address?
- 27Replace the drum unit.
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30Print command (LPR) (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34What is the difference between the toner cartridge and the drum unit?
- 35How to identify your Operating System (OS).
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37What is the Network Shared printing?
- 38Change the printer driver settings (Windows/macOS)
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Why are the alarm and data lights on?
- 41Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 42What kind of labels and transparencies can I use?
- 43What kind of paper should I avoid?
- 44What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 45How do I upgrade the firmware of my Brother print server?
- 46I cannot print from Mac OS X.
- 47How can I install the Web BRAdmin on Windows Server 2003?
- 48The printer prints unexpectedly or it prints garbage.
- 49The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 50How can I change the IP address using the ARP and PING commands?