FAQs & Troubleshooting
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150 Results
- 1(Video) Load A5 paper
- 2(Video) Load A4/Letter paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 5Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 6What is Brother iPrint&Scan?
- 7Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 8Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 9Load paper in the paper tray
- 10The printer status is Offline or Paused.
- 11Replace Toner
- 12(Video) Set up your Brother machine
- 13Jam Inside
- 14Toner Low
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19(Video) Unpack your Brother machine
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Jam Tray
- 24Replace Drum
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Cover is Open
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30How to identify your Operating System (OS).
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32What is Toner Continue Mode?
- 33The Error LED is still on or flashing after I replace the drum unit with a new one.
- 34Turn the Toner Save Mode on or off.
- 35My Brother machine could not be found over the network when I installed drivers on my PC.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40No Drum
- 41Drum End Soon
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Change the printer driver settings (Windows/macOS)
- 49Wrong Paper Type
- 50Uninstall the Brother Software and Drivers (Windows)