FAQs & Troubleshooting
![]() |
Popular |
88 Results
- 1Replace Toner
- 2Delete print jobs from the print queue.
- 3The Error LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer status is Offline or Paused.
- 5Jam Tray
- 6What do the LED indications mean?
- 7Drum End Soon
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9Turn the Toner Save Mode on or off.
- 10Jam Inside
- 11Replace Drum
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13What is Toner Continue Mode?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Where can I download Brother iPrint&Scan application for Mac?
- 16Can I print from or scan to Android™ Smartphone?
- 17No Toner
- 18No Paper
- 19Cover is Open
- 20The printer is not printing or prints unexpectedly.
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22"Offline" appears on the Status Monitor.
- 23The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 24Uninstall the drivers. (macOS 13 or greater)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The top cover of my Brother machine becomes hot.
- 30Open the Control Panel (For Windows)
- 31What is the difference between the toner cartridge and the drum unit?
- 32How to identify your Operating System (OS).
- 33Change the printer driver settings (Windows/macOS)
- 34Cartridge Error
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36Toner Low
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38Cannot print after a Windows 10 update (June 2020)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I want to print using CUPS while keeping SELinux enabled. (Linux)
- 45A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 46Check the firmware version.
- 47Windows driver installation does not start automatically.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50No Drum