FAQs & Troubleshooting
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88 Results
- 1Drum End Soon
- 2Turn the Toner Save Mode on or off.
- 3The Error LED is still on or flashing after I replace the drum unit with a new one.
- 4Toner Low
- 5Jam Inside
- 6Jam Tray
- 7Replace Drum
- 8How to identify your Operating System (OS).
- 9Change the printer driver settings (Windows/macOS)
- 10Service Call
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Print Unable or Print Unable XX
- 13Heater Error or Self-Diagnostic
- 14The printer status is Offline or Paused.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Out of Memory
- 17What do the LED indications mean?
- 18Replace Toner
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The driver installation finished successfully but I cannot print. (Linux)
- 22What is Toner Continue Mode?
- 23Cartridge Error
- 24No Toner
- 25No Paper
- 26Cover is Open
- 27Clean the Drum Unit.
- 28Drum !
- 29Uninstall the drivers. (macOS 13 or greater)
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What is the recommended paper?
- 32The top cover of my Brother machine becomes hot.
- 33"Offline" appears on the Status Monitor.
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35Where can I download Brother iPrint&Scan application for Mac?
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37Large characters are printed incorrectly. (Linux)
- 38Uninstall printer drivers (Linux)
- 39I can see some steam or moisture from the vents when printing.
- 40Can I print from or scan to Android™ Smartphone?
- 41Toner Ended
- 42Wrong Paper Type
- 43Cooling Down
- 44Clean the corona wire of the drum unit.
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46Cannot print after a Windows 10 update (June 2020)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Windows driver installation does not start automatically.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)