FAQs & Troubleshooting
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143 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to Embroider on Clothes. [Video instructions]
- 3How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 4How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 5How to set up the cap frame. [Video instructions]
- 6Maintenance (Cleaning around the needle plate)
- 7Maintenance (Cleaning the bobbin case) [ Video ]
- 8How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 9How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 10How to link accounts
- 11Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 12The App shows the message "No Supported Machines Found".
- 13Loops appear on the surface of the fabric when embroidering.
- 14How to set up the cap frame driver. [Video instructions]
- 15How to Embroider on Bag. [Video instructions]
- 16How to Embroider on Pet Collar. [Video instructions]
- 17How to Embroider on Cap. [Video instructions]
- 18List of Error Messages for Artspira app (M#######/E#####)
- 19"Go to Embroidering Screen and press the unlock key." message appears on the LCD. What does it mean?
- 20Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 21There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 22E96001 appears on the Artspira app screen.
- 23E92001 appears on the Artspira app screen.
- 24M4345001 appears on the Artspira app screen.
- 25Multiple data cannot be transferred to the machine at once
- 26M6331001 appears on the Artspira app screen.
- 27M4341001 appears on the Artspira app screen.
- 28M4210001 appears on the Artspira app screen.
- 29M2513631 appears on the Artspira app screen.
- 30"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 31"Cannot connect to the PC. Please check the network connection." message appears on the LCD. What does it mean?
- 32Introducing Brother My Stitch Monitor application
- 33The monitoring app on the smart device receives the notification items I do not need.
- 34The App shows the message "Settings screen".
- 35"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 36"Trimming sensor error." message appears on the LCD. What does it mean?
- 37"This pattern cannot combine." message appears on the LCD. What does it mean?
- 38"This pattern cannot be used." message appears on the LCD. What does it mean?
- 39How do I attach Iron-On Stabilizer (Backing) to Fabric ?
- 40"Pattern extends to the outside of embroidery frame. This function cannot be used at this time." message appears on the LCD. What does it mean?
- 41How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 42Maintenance (Cleaning the bobbin case)
- 43"Needle threader error" message appears on the LCD. What does it mean?
- 44"Needle bar case position error" message appears on the LCD. What does it mean?
- 45Why does the upper thread keep breaking?
- 46"USB media error" message appears on the LCD. What does it mean?
- 47"The pattern combination is too large for the extra large embroidery frame. If you plan to add more patterns, rotate the pattern combination." message appears on the LCD. What does it mean?
- 48I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 49M5613201 appears on the Artspira app screen.
- 50M5612301 appears on the Artspira app screen.