FAQs & Troubleshooting
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- 1Setup and use Brother PC-FAX receiving
- 2Curled or wavy
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Load legal size paper in the paper tray.
- 13Gray background
- 14Faint
- 15All black
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19Print Unable or Print Unable XX
- 20Curled
- 21Wrinkles or creases
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Scan and save a document in PDF format for Macintosh (Scan to File)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Unable to Scan / Scan Unable
- 29Change the printer driver settings (Windows/macOS)
- 30How many times will my Brother machine automatically redial a busy number?
- 31How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 35JAM TRAY
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Turn the Toner Save mode on or off
- 38Black lines down the page
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40Scan a document and open the scanned image with a graphics application using the SCAN key on my Brother machine
- 41What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 42"Offline" appears on the Status Monitor.
- 43Delete print jobs from the print queue.
- 44The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46How to identify your Operating System (OS).
- 47Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 48How do I know which receive mode to select?
- 49Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 50Scan and save a document in PDF format for Windows (Scan to File)