FAQs & Troubleshooting
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116 Results
- 1What is Distinctive Ring and how do I program it?
- 2What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 3Can I reduce the size of a received fax on this machine?
- 4What driver package format is supported by my Linux distribution?
- 5Delete print jobs from the print queue.
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Can I confirm that the FAX was sent correctly?
- 8Pre-Required Procedures (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10How to identify your Operating System (OS).
- 11The machine does not print anything.
- 12My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 13When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 14Replace the toner cartridge.
- 15Paper size settings are unavailable when I print from OpenOffice (Linux)
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17Verify if the Brother machine has a dial tone
- 18The keys on the control panel do not respond.
- 19Windows 10 Support Information
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 22Change the printer driver settings (Windows/macOS)
- 23I can receive a fax, but cannot receive a telephone call.
- 24Why doesn't my Brother machine have a dial tone?
- 25Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 26Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Vertical streaks appear in my copies.
- 29Cannot print after a Windows 10 update (June 2020)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32All print jobs are aborted and nothing is printed. (Linux)
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34Windows 7 Support Information
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 37I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 38I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 39Why does the display read "Cover Open"?
- 40How do I clean the Scanner to improve the copy or fax quality?
- 41How can I clear the "PLS OPEN COVER" error message on LCD?
- 42Replace the drum unit.
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 45I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)