FAQs & Troubleshooting
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193 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2How do I know which receive mode to select?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6How many times will my Brother machine automatically redial a busy number?
- 7Print Unable or Print Unable XX
- 8Document Jam
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Delete print jobs from the print queue.
- 11How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 12Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 13What kind of paper can I use?
- 14Jam Rear
- 15Jam Inside
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17What can happen if the wrong paper is used in your machine.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21How to identify your Operating System (OS).
- 22My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 23Set up my Brother machine to forward the received faxes to another location.
- 24Confirm that a FAX I sent was received correctly
- 25Print on envelopes, labels, or thick paper from the manual feed slot.
- 26Poor fixing
- 27White spots or black spots at 94 mm (3.7 in.) intervals
- 28JAM TRAY
- 29White lines down the page
- 30Replace Toner
- 31Turn the Toner Save mode on or off
- 32Ghost
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 36Change or delete an existing One Touch or Speed Dial number.
- 37Change the printer driver settings (Windows/macOS)
- 38Drum Stop
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 41Drum Error (Drum!)
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43What is the recommended paper?
- 44Page skewed
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Load legal size paper in the paper tray.
- 49Can I use voice mail on the same line as my Brother machine?
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?