FAQs & Troubleshooting
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171 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I load legal size paper in the paper tray?
- 6Can I set my Brother machine to forward the faxes I receive to another location?
- 7How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 8"Paper Jam Inside" error appears on the LCD. What should I do?
- 9"Paper Jam Tray" error appears on the LCD. What should I do?
- 10How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12Change the quality of the faxes I send (Fax Resolution).
- 13Can I print from or scan to Android™ Smartphone?
- 14The printer status is Offline or Paused.
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 23Can I reduce the size of a received fax on this machine?
- 24Windows 7 Support Information
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The paper is skewed when it's printed.
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 29How do I clean the scanner glass?
- 30How do I clean white or black spots on printed documents?
- 31"Paper Jam Rear" error appears on the LCD. What should I do?
- 32Can I confirm that the FAX was sent correctly?
- 33How do I clear the "Awaiting Redial" message?
- 34The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 36Uninstall printer drivers (Linux)
- 37Windows 10 Support Information
- 38Open the Status Monitor
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40How do I know which receive mode to select?
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Pre-Required Procedures (Linux)
- 45The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 46Delete print jobs from the print queue.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48How to identify your Operating System (OS).
- 49Delete the faxes stored in my Brother machine's memory.
- 50Send a fax