FAQs & Troubleshooting
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171 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 2When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 3How can I improve poor print quality ?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Delete print jobs from the print queue.
- 6I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 7I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 8Can I print from or scan to Android™ Smartphone?
- 9Document Jam
- 10Printing on thick paper or transparencies.
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14How to identify your Operating System (OS).
- 15The printer status is Offline or Paused.
- 16"Paper Jam Rear" error appears on the LCD. What should I do?
- 17Can I reduce the size of a received fax on this machine?
- 18What can happen if the wrong paper is used in your machine.
- 19I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 20How do I clean white or black spots on printed documents?
- 21Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 22How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 25Why doesn't the machine answer when receiving a call?
- 26How do I clear the "Awaiting Redial" message?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 31To install the printer driver easily using a tool. (Linux)
- 32Pre-Required Procedures (Linux)
- 33Stop my Brother machine from automatically redialing a busy number.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Change the printer driver settings (Windows/macOS)
- 36My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39The paper is skewed when it's printed.
- 40How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 41I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 42How can I change the print resolution?
- 43"Paper Jam Inside" error appears on the LCD. What should I do?
- 44I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 45How do I know which receive mode to select?
- 46Can I confirm that the FAX was sent correctly?
- 47I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 48How can I improve the copy quality?
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)