FAQs & Troubleshooting
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152 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4One or more of my colors are not printing (blank). What can I do?
- 5Can I confirm that the FAX was sent correctly?
- 6What driver package format is supported by my Linux distribution?
- 7Delete print jobs from the print queue.
- 8Why can't I print when an ink cartridge is empty?
- 9Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 10How do I know which receive mode to select?
- 11Uninstall the drivers. (Mac OS X 10.5)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14How to identify your Operating System (OS).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Functions supported in the Windows 7 built-in drivers
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19I can receive a fax, but cannot receive a telephone call.
- 20Is my Brother machine compatible with third party print servers?
- 21How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24I am having issues with the paper feed. What can I do?
- 25Where is the USB port on the machine? I can't find it on the back of the unit.
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 28How do I clean the Scanner to improve the copy or fax quality?
- 29Is there any way to reduce Ink consumption?
- 30Why doesn't the machine answer when receiving a call?
- 31Can I reduce the size of a received fax on this machine?
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Print command (LPR) (Linux)
- 37When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 38I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41Uninstall printer drivers (Linux)
- 42Open the Control Panel (For Windows)
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44Do I need a telephone line to send and receive faxes with my Brother machine?
- 45I cannot print from my computer via USB.
- 46Windows 7 Support Information
- 47When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?