FAQs & Troubleshooting
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156 Results
- 1Change the printer driver settings (Windows/macOS)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4Can I print from or scan to Android™ Smartphone?
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Delete print jobs from the print queue.
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9How do I print on an envelope?
- 10One or more of my colors are not printing (blank). What can I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12How do I clear Machine Error 46?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 16Why can't I print when an ink cartridge is empty?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 20Print a report that will show a listing of faxes I sent and received
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24How do I adjust the number of times my Brother machine rings before it answers?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Functions supported in the Windows 7 built-in drivers
- 28When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 29I am having issues with the paper feed. What can I do?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31What is Distinctive Ring and how do I program it?
- 32Is there any way to view how much ink is remaining?
- 33What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 34Why doesn't the machine answer when receiving a call?
- 35Can I reduce the size of a received fax on this machine?
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Vertical streaks appear in my copies.
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Print command (cupswrapper) (Linux)
- 41I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 44I can receive a fax, but cannot receive a telephone call.
- 45Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 46Where can I find the serial number for my unit?
- 47Is there any way to reduce Ink consumption?
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50What driver package format is supported by my Linux distribution?