FAQs & Troubleshooting
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134 Results
- 1When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 2Can I confirm that the FAX was sent correctly?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5How to identify your Operating System (OS).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10My FAX/MFC will not Dial. Why?
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Windows 10 Support Information
- 14The downloaded driver's name is different from my machine's name. (Linux)
- 15Print command (cupswrapper) (Linux)
- 16Pre-Required Procedures (Linux)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Can I print from or scan to Android™ Smartphone?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 20Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 21"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27Can I still receive faxes or calls when the machine is switched off?
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35Verify if the Brother machine has a dial tone
- 36I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 37How can I clear the "INK EMPTY" message?
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39How do I clear the "Awaiting Redial" message?
- 40Where is the full User's Guide? I can't find enough information in the paper manual.
- 41Uninstall the drivers (Windows)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44Open the Control Panel (For Windows)
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 46Change the printer driver settings (Windows/macOS)
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Functions supported in the Windows 7 built-in drivers
- 49My machine does regular cleaning cycles in the night. How can I correct this?
- 50Why doesn't my Brother machine have a dial tone?