FAQs & Troubleshooting
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165 Results
- 1Where can I find my Brother printer's serial number?
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 4I cannot print using a HSe cassette.
- 5Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 6What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 7I cannot print using FLe tape and get an error message.
- 8I cannot establish a connection using Wireless Direct.
- 9How do I reset the printer to the default settings?
- 10What Android™ mobile application can I use?
- 11How do I connect my printer via Wi-Fi®?
- 12I cannot connect my machine to the wireless network.
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14How can I print using Portrait? (iPrint&Label)
- 15The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 18How to insert a tube
- 19How to insert a ribbon cassette
- 20High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 21What iOS mobile application can I use?
- 22Where can I find the printer's network settings, such as IP address?
- 23Poor print quality when printing on narrow labels. (iPrint&Label)
- 24Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 25Where can I download Brother iPrint&Label? (iPrint&Label)
- 26The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 27How to charge the rechargeable Li-ion battery
- 28How do I transfer label templates with P-touch Transfer Express?
- 29How do I print multiple lines and how many lines can I print?
- 30How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 31Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 32How to insert a tape cassette
- 33Can I change the barcode settings like barocde size? (iPrint&Label)
- 34Can I apply device setting changes to another printer?
- 35The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 36How do I clean / maintain my printer?
- 37How to identify your Operating System (OS) for Windows or Mac
- 38The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 39I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 40How to create serialized (Group) tubes / labels
- 41Can I start printing while another print job is being paused? (Interrupt printing)
- 42Using Cable Label Tool
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Installing the software (for Windows)
- 45What is P-touch Library?
- 46Where can I find the IP addresses of my computer and the printer?
- 47Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49How do I reset network setting?
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)