FAQs & Troubleshooting
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236 Results
- 1The printer status is Offline or Paused.
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3(Video) Load A4/Letter paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8Ink Low
- 9One or more of my colors are not printing (blank).
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11Paper Jam
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14(Video) Fill the ink tanks
- 15Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 16Loading paper in the manual feed slot.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Print using only the black ink tank when the Color tanks have run out.
- 19Document Jam
- 20Refill Ink
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Printing is slow or printed images are too dark (Windows)
- 26Load Documents on the Scanner Glass
- 27What is Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 30What driver package format is supported by my Linux distribution?
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32Change the printer driver settings (Windows/macOS)
- 33Clean the Scanner
- 34Brother iPrint&Scan cannot find my Brother machine (macOS)
- 35(Video) Set up your Brother machine
- 36(Video) Unpack your Brother machine
- 37(Video) Connect telephone line and power cords
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Load envelopes
- 41Check the Print Quality
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43(Video) Load an Envelope (Manual Feed Slot)
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Add your Brother machine with AirPrint (macOS)
- 47Check the Print Alignment from Your Brother Machine
- 48"Offline" appears on the Status Monitor.
- 49Delete print jobs from the print queue.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.