FAQs & Troubleshooting
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232 Results
- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Fill the ink tanks
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11(Video) Connect the cords
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The scanner cover support has come off. (With Video Instructions)
- 14My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18(Video) Set up your Brother machine
- 19Paper Jam
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21(Video) Unpack your Brother machine
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Refill Ink
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28I cannot make borderless prints.
- 29High Temperature
- 30Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 31How do I know which side up my photo paper should be in the tray?
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33I'm using Macintosh. What is the PreScan option used for?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36The printer status is Offline or Paused.
- 37Can third party ink be used to refill the ink tanks?
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39Connect your Brother machine to your mobile device via a wireless router or access point.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 47Change the printer driver settings (Windows/macOS)
- 48Unable to Print XX
- 49Improve poor print quality.
- 50What driver package format is supported by my Linux distribution?