FAQs & Troubleshooting
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228 Results
- 1Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 2(Video) Connect the cords
- 3The scanner cover support has come off. (With Video Instructions)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Improve poor print quality.
- 11Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 12(Video) Load an Envelope
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16(Video) Fill the ink tanks
- 17What is Brother iPrint&Scan?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19(Video) Unpack your Brother machine
- 20(Video) Load A4/Letter paper
- 21Load paper in the paper tray
- 22"Offline" appears on the Status Monitor.
- 23Printing/ Scanning with a mobile device
- 24Unable to Scan AX
- 25Unable to Print 3X
- 26How do I know which side up my photo paper should be in the tray?
- 27Wrong Paper Size / Wrong Paper
- 28Print using only the black ink tank when the Color tanks have run out.
- 29Cover is Open
- 30One or more of my colors are not printing (blank).
- 31Refill Ink
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Unable to Print 7X
- 39Ink Box Full / InkBox Full
- 40Low Temperature
- 41High Temperature
- 42Unable to Print XX
- 43Ink Low
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45No Paper Fed
- 46When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47(Video) Set up your Brother machine
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 50Paper Jam