FAQs & Troubleshooting
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228 Results
- 1(Video) Load A4/Letter paper
- 2Refill Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Fill the ink tanks
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The scanner cover support has come off. (With Video Instructions)
- 7(Video) Set up your Brother machine
- 8Load paper in the paper tray
- 9What is Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18(Video) Unpack your Brother machine
- 19(Video) Connect the cords
- 20(Video) Load an Envelope
- 21Cover is Open
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23Ink Box Full / InkBox Full
- 24High Temperature
- 25When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 27What driver package format is supported by my Linux distribution?
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 31How do I know which side up my photo paper should be in the tray?
- 32Load envelopes
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34How to identify your Operating System (OS).
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Unable to Print 7X
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39When I print, the pages are smudged with ink.
- 40Improve poor print quality.
- 41Reset the network settings to the factory default.
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Delete print jobs from the print queue.
- 45Printing/ Scanning with a mobile device
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50The edge of glossy paper is smudged.