FAQs & Troubleshooting
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183 Results
- 1Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printer Jam or Paper Jam
- 4Error and Maintenance LED Indications
- 5(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 6(Video) Set up your Brother machine
- 7Check the Print Quality
- 8(Video) How to Email Print
- 9Check the ink level and then press [Stop]
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The printer status is Offline or Paused.
- 13Refill Ink
- 14Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 15(Video) Change the Copy Shortcut button settings
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17(Video) Load A4/Letter papers
- 18(Video) Load Envelopes
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20(Video) When I print photos, the color quality is not good.
- 21Paper Size Mismatch / Wrong paper size
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 24I cannot install the printer driver or print in Windows 11.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27Install the Brother iPrint&Scan application (for mobile device)
- 28Printing/ Scanning with a mobile device
- 29Unable to Scan
- 30Print Unable XX
- 31Clean the Print Head from Your Brother Machine
- 32What is the default password for my Brother machine?
- 33Cannot print after a Windows 10 update (June 2020)
- 34Check the remaining ink or toner level (Linux)
- 35Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 36Delete print jobs from the print queue.
- 37Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39How to identify your Operating System (OS).
- 40Reset Your Machine
- 41Paper is Jammed Inside the Machine
- 42Set up your Brother machine on a wireless network (Windows/macOS)
- 43I cannot print full-page photos or images using Email Print.
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Brother iPrint&Scan cannot find my Brother machine (macOS)
- 46Change the Print Options to Improve Your Print Results
- 47(Video) Fill the ink tanks
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?