FAQs & Troubleshooting
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171 Results
- 1Paper Jam
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Brother iPrint&Scan cannot find my Brother machine (macOS)
- 4I cannot make borderless prints.
- 5Clean the Print Head from Your Brother Machine
- 6Print using only the black ink tank when the Color tanks have run out.
- 7Refill Ink
- 8(Video) Update the Driver or Firmware for your Brother machine
- 9Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 10Check the Print Quality
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Paper Size Mismatch / Size Mismatch
- 14Where is the USB/Ethernet port on the machine?
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Ink Box Full / InkBox Full
- 18No Paper / No Paper Fed
- 19Cover is Open
- 20I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 21Load Documents on the Scanner Glass
- 22(Video) Load A4/Letter paper
- 23(Video) Connect telephone line and power cords
- 24(Video) Load an Envelope (Manual Feed Slot)
- 25Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 26Printing/ Scanning with a mobile device
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28Low Temperature
- 29Load envelopes
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31Check the Print Alignment from Your Brother Machine
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 34How to identify your Operating System (OS).
- 35Change the printer driver settings (Windows/macOS)
- 36Unable to Print XX
- 37Ink Low
- 38What driver package format is supported by my Linux distribution?
- 39Print as a Poster (Windows®)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41(Video) Set up your Brother machine
- 42(Video) Unpack your Brother machine
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Combine multiple scanned documents into a single file with PaperPort™
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Reduce Printing Noise
- 49Loading paper in the manual feed slot.
- 50The printer status is Offline or Paused.