FAQs & Troubleshooting
![]() |
Latest |
176 Results
- 102/06/2025(Video) Check the firmware version.
- 216/04/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 316/04/2025Where can I download Brother iPrint&Scan application for Mac?
- 416/04/2025I cannot print from my computer via USB.
- 513/12/2024How to identify your Operating System (OS).
- 628/11/2024I cannot install the printer driver or print in Windows 11.
- 701/08/2024Paper Jam
- 805/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 931/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1017/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1110/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1227/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1327/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1406/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1506/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1601/06/2023Delete print jobs from the print queue.
- 1707/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1827/03/2023"Offline" appears on the Status Monitor.
- 1927/03/2023Change the printer driver settings (Windows/macOS)
- 2027/03/2023The printer status is Offline or Paused.
- 2117/03/2023Open the "Scanners and Cameras" and Properties.
- 2215/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2314/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2414/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2514/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2619/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 2719/12/2022Can third party ink be used to refill the ink tanks?
- 2813/12/2022Open the Status Monitor
- 2926/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3001/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3101/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3231/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 3330/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3422/08/2022Configure the Scan to Email Feature (Linux)
- 3509/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3626/07/2022Configure and use the Scan Key Tool (Linux)
- 3723/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3820/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3909/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4020/04/2022Uninstall the Brother Software and Drivers (Windows)
- 4114/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4207/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4301/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4401/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4524/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 4624/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4717/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4815/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4910/11/2021Open the Control Panel (For Windows)
- 5012/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)