FAQs & Troubleshooting
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173 Results
- 1(Video) Load A4/Letter paper
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Can third party ink be used to refill the ink tanks?
- 4(Video) Unpack your Brother machine
- 5(Video) Fill the ink tanks
- 6Refill Ink
- 7Can I print from or scan to Android™ Smartphone?
- 8Wrong Paper Size / Wrong Paper
- 9Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 10Change the printer driver settings (Windows/macOS)
- 11Load paper in the paper tray
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13(Video) Connect the cords
- 14How do I know which side up my photo paper should be in the tray?
- 15Load envelopes
- 16Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17Ink Box Full / InkBox Full
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 20(Video) Load an Envelope
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 23Unable to Print XX
- 24Print using only the black ink tank when the Color tanks have run out.
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Ink Low
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 28I cannot make borderless prints.
- 29Unable to Print 5X
- 30High Temperature
- 31The edge of glossy paper is smudged.
- 32Cover is Open
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35(Video) Set up your Brother machine
- 36Unable to Print 3X
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40No Paper Fed
- 41What is the recommended paper?
- 42Unable to Scan AX
- 43When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 44Where is the USB port on the machine?
- 45Improve poor print quality.
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48The scanner cover support has come off. (With Video Instructions)
- 49Scan and save a document in PDF format for Windows (Scan to File)
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
