FAQs & Troubleshooting
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192 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2(Video) Connect telephone line and power cords
- 3(Video) Load A4/Letter paper
- 4Print on Both Sides of the Paper (Macintosh)
- 5Print on Both Sides of the Paper (Windows®)
- 6Load Paper in the Multi‑purpose Tray (MP Tray)
- 7I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Drum !
- 10Load and Print on Envelopes Using the MP Tray
- 11Document Jam
- 12Paper is Jammed in the Paper Tray
- 13Load and Print Thick Paper and Labels Using the MP Tray
- 14Change the printer driver settings (Windows/macOS)
- 15Print both sides of paper or a booklet automatically
- 16Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18(Video) Unpack your Brother machine
- 19How to identify your Operating System (OS).
- 20Toner Low or Prepare New Toner Cartridge
- 21Smudges on printed pages (Poor fixing)
- 22White spots or black spots at 94 mm (3.7 in.) intervals
- 23Paper is Jammed in the 2-sided Tray
- 24Curled or wavy
- 25Wrinkles or creases
- 26Black toner marks across the page
- 27White lines down the page
- 28White lines, bands or ribbing across the page
- 29What is the recommended paper?
- 30Image skewed
- 31Hollow print
- 32Create or Delete Your Print Profile (Windows®)
- 33What kind of envelopes and labels are recommended for printing?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35Copy on Both Sides of the Paper (2-sided Copy)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Enlarge or Reduce Copied Images
- 38Lines across the page
- 39White lines across the page
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Faint
- 42Reduce Toner Consumption
- 43Black lines down the page
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45Clean the Machine
- 46Scan to Email Attachment Using ControlCenter4 Home Mode (Windows)
- 47Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 48Print as a Poster (Windows®)
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.