FAQs & Troubleshooting
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144 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 3Install the Brother Mobile Connect application (for mobile device)
- 4I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 9Firewall port requirements of the Scan Key Tool (Linux)
- 10The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 11Delete print jobs from the print queue.
- 12Missing thin lines in images
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15I installed scan-key-tool, but it does not work. (Linux)
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 18What is the default password for my Brother machine?
- 19Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 20I cannot connect my machine to a Windows 11 computer via USB.
- 21Can I send a print job to multiple machine email addresses using Email Print?
- 22Configure and use the Scan Key Tool (Linux)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Set up your Brother machine on a wireless network (Windows/macOS)
- 28Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Open the Status Monitor (Windows)
- 32How to identify your Operating System (OS).
- 33Manual Feed
- 34Toner Low
- 35When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37Large characters are printed incorrectly. (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39I get a TS error when trying to print on a wireless network.
- 40Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 41Open the Control Panel (For Windows)
- 42What is the difference between the toner cartridge and the drum unit?
- 43What is the default password for my BRAdmin or Web Based Management?
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print full-page photos or images using Email Print.