FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5What is the default password for my Brother machine?
- 6I cannot print on a wireless (Wi-Fi) network (Windows)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9(Video) Paper is Jammed in the Paper Tray
- 10(Video) Paper is Jammed in the Output Paper Tray
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12The printer status is Offline or Paused.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Install the Brother Mobile Connect application (for mobile device)
- 15How to identify your Operating System (OS).
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18Document Jam
- 19(Video) Remove Small Scraps of Paper Jammed in the ADF
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21What is the default password for my BRAdmin or Web Based Management?
- 22(Video) Set up your Brother machine
- 23I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 24Lines across the page
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26I cannot print on a wireless (Wi-Fi) network (Mac)
- 27(Video) Document is Jammed in the Top of the ADF Unit
- 28Toner Low or Prepare New Toner Cartridge
- 29Drum End Soon
- 30What driver package format is supported by my Linux distribution?
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 34Change the printer driver settings (Windows)
- 35Cartridge Error
- 36I cannot print full-page photos or images using Email Print.
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39I cannot print using my Brother machine on a wired network (Windows/macOS)
- 40Wrong Toner or Wrong Toner Cartridge
- 41(Video) Document is Jammed under the Document Cover
- 42Media Type Mismatch or Media Mismatch
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Enable the Brother machine's network interface.
- 45What is Toner Continue Mode?
- 46Cannot Scan ##
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Cannot Print ##
- 49Self-Diagnostic
- 50Toner Ended