FAQs & Troubleshooting
![]() |
Popular |
99 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Load an Envelope (Manual Feed Slot)
- 42-sided Disable or 2-sided Disabled
- 5(Video) Paper is Jammed in the Paper Tray
- 6Lines across the page
- 7Check the remaining ink or toner level (Linux)
- 8Update the Driver or Firmware for your Brother machine (Windows only)
- 9What is Toner Continue Mode?
- 10Cannot Print ##
- 11(Video) Paper is Jammed in the Back of the Machine
- 12(Video) Paper is Jammed inside the Machine
- 13What is the recommended paper?
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17How to identify your Operating System (OS).
- 18I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19No Toner
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Open the Status Monitor (Windows)
- 22I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24To install the printer driver easily using a tool. (Linux)
- 25(Video) Paper is Jammed in the Output Paper Tray
- 26Delete print jobs from the print queue.
- 27Change the printer driver settings (Windows)
- 28Self-Diagnostic
- 29Cartridge Error
- 30Cannot Detect
- 31Size Error DX or Size Error 2-sided
- 32Manual Feed
- 33Drum End Soon
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 39Open the Control Panel (For Windows)
- 40What is the difference between the toner cartridge and the drum unit?
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 42My Brother machine has no power.
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45When I print images, the quality is not good (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48I installed scan-key-tool, but it does not work. (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.