FAQs & Troubleshooting
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193 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Load paper in the paper tray
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6Where is the USB port on the machine?
- 7Replace Ink
- 8When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 18How do I clear the message "Cannot Detect" from the display?
- 19"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24Important points for specifying the scan area (Linux)
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Can I use AirPrint with my Brother machine?
- 30Ink Low
- 31When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33Windows 10 Support Information
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36The keys on the control panel do not respond.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 39Adjust the Sleep Mode setting.
- 40What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45How to identify your Operating System (OS).
- 46My Brother machine's PhotoCapture Center® will not recognize my memory card.
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48Can third party ink be used to refill the ink cartridges?
- 49Glossy Paper does not feed correctly. What can I do?
- 50Uninstall the drivers. (Mac OS X 10.5)