FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Cannot Detect
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Printing/ Scanning with a mobile device
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11Paper Jam
- 12Load envelopes
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15What is Brother iPrint&Scan?
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 18Can I print from or scan to Android™ Smartphone?
- 19No Ink Cartridge
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23How to identify your Operating System (OS).
- 24Low Temperature
- 25The printer status is Offline or Paused.
- 26When I print photos, the color quality is not good.
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28Is my Brother machine compatible with Windows Vista?
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30Where is the USB port on the machine?
- 31What is the recommended paper?
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34Scan a document in Mac OS X 10.7.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Open the "Scanners and Cameras" and Properties.
- 43What is AirPrint?
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47Unable to Scan AX
- 48High Temperature
- 49Unable to Print XX
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)