FAQs & Troubleshooting
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240 Results
- 1Replace Ink
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5What driver package format is supported by my Linux distribution?
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10How do I know which side up my photo paper should be in the tray?
- 11Load envelopes
- 12Delete print jobs from the print queue.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15Can I print from or scan to Android™ Smartphone?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Load paper in the paper tray
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 20What is the BRAdmin Professional software used for?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24The printer status is Offline or Paused.
- 25Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Unable to Print XX
- 29Can third party ink be used to refill the ink cartridges?
- 30Install Starter Ink
- 31Cannot print after a Windows 10 update (June 2020)
- 32Large characters are printed incorrectly. (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37What is Brother iPrint&Scan?
- 38No Ink Cartridge
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41I'm using Windows XP. I cannot scan with the USB cable.
- 42Out of Memory
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44Uninstall printer drivers (Linux)
- 45Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48Set up your Brother machine on a wireless network.
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Enable the Brother machine's network interface.