FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2Install Starter Ink
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The scanner cover support has come off. (With Video Instructions)
- 6Load paper in the paper tray
- 7Replace Ink
- 8Cannot Detect
- 9One or more of my colors are not printing (blank).
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Printing result in Windows Photo Viewer is light.
- 14Make a two-sided copy of an ID card.
- 15Wrong Ink Color
- 16Can I print from or scan to Android™ Smartphone?
- 17How do I know which side up my photo paper should be in the tray?
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Improve poor print quality.
- 20Load envelopes
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23How to identify your Operating System (OS).
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Unable to Print 7X
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 30Where is the USB port on the machine?
- 31Command List of brscan. (Linux)
- 32Scan a document using Brother iPrint&Scan. (macOS only)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 36Scan a document and e-mail it as an attachment. (For Windows)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Clean the Scanner to improve the copy or fax quality.
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41Scan using XSane or GIMP (Linux)
- 42When I print images, the quality is not good (Linux)
- 43Delete a network scanner entry. (Linux)
- 44Important points for specifying the scan area (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Windows 10 Support Information
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.