FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace Ink
- 4Install Starter Ink
- 5Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 6Load paper in the paper tray
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Ink Absorber Full
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13The edge of glossy paper is smudged.
- 14When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17Cover is Open
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19The scanner cover support has come off. (With Video Instructions)
- 20Can I print from or scan to Android™ Smartphone?
- 21How do I know which side up my photo paper should be in the tray?
- 22When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Printing result in Windows Photo Viewer is light.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Cannot Detect Ink Volume
- 29I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31I cannot print from my computer via USB.
- 32Cannot Detect
- 33No Paper Fed
- 34Is my Brother machine compatible with Windows Vista?
- 35One or more of my colors are not printing (blank).
- 36Where is the USB port on the machine?
- 37Improve poor print quality.
- 38What is the recommended paper?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40My Brother machine feeds multiple sheets of paper at a time.
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42I cannot view the HTML format manual (web manual).
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 48Unable to Scan AX
- 49Unable to Print 7X
- 50Low Temperature