FAQs & Troubleshooting
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277 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I keep getting the error message "Authenticate Err (Authentication error)".
- 3Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 4I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 5Use the Universal Printer Driver for PCL
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 28What is Brother iPrint&Scan?
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 31How to load numbered checks or forms in the paper tray?
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33Print on labels and envelopes from the MP tray.
- 34All black
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Delete print jobs from the print queue.
- 38Change the printer driver settings (Windows/macOS)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Which E-mail packages are compatible with ControlCenter3?
- 41How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 42Can I print from DOS applications?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Scan and save a document in PDF format (Scan to File)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.