FAQs & Troubleshooting
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278 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13What is Brother iPrint&Scan?
- 14Change the printer driver settings (Windows/macOS)
- 15How to load numbered checks or forms in the paper tray?
- 16Scan and save a document in PDF format (Scan to File)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Hollow print
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20I keep getting the error message "Authenticate Err (Authentication error)".
- 21The paper is skewed when it's printed.
- 22Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 23When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Wrinkles or creases
- 27Cannot print after a Windows 10 update (June 2020)
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Delete print jobs from the print queue.
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36How to identify your Operating System (OS).
- 37The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42How do I clear the message "Jam Duplex" from the LCD?
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44White lines down the page
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Can I print from DOS applications?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48Ghost
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
