FAQs & Troubleshooting
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211 Results
- 1Faint
- 2I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6How to load numbered checks or forms in the paper tray?
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8How to identify your Operating System (OS).
- 9When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 10Gray background
- 11How do I clear the message "MFC is Busy" or "Connect Failure"?
- 12Scan and save a document in PDF format (Scan to File)
- 13Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15What is a "Generic PCL Driver"?
- 16White lines across the page
- 17Print on labels and envelopes from the MP tray.
- 18Black lines down the page
- 19Delete print jobs from the print queue.
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22The left side of the document will not print when I make a copy from the scanner glass.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24The paper is skewed when it's printed.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26How do I clean the drum unit?
- 27Which E-mail packages are compatible with ControlCenter3?
- 28White lines down the page
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30Ghost
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Can I use AirPrint with my Brother machine?
- 34Change the printer driver settings (Windows/macOS)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37Scan a document in Mac OS X 10.6.
- 38How do I clear the message "Document Jam" from the LCD display?
- 39How do I clear the message "Jam Duplex" from the LCD?
- 40What is the recommended paper?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I cannot scan via USB. (Mac OS X)
- 46The keys on the control panel do not respond.
- 47Delete a network scanner entry. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50Pre-Required Procedures (Linux)