FAQs & Troubleshooting
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261 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15My envelopes are jamming. What can I do?
- 16Scan and save a document in PDF format (Scan to File)
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21I'm using Macintosh®. What are the settings in the Scanner window used for?
- 22My Brother machine makes repeated clicking noises when I try to print.
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 31I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35How do I print an envelope from my computer?
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38Scan a document using "Scanner and Camera Wizard" in Windows XP
- 39When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 40Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42What driver package format is supported by my Linux distribution?
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 48How many copies can I make when I sort multiple copies using the ADF?
- 49Which E-mail packages are compatible with ControlCenter3?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)