FAQs & Troubleshooting
![]() |
Popular |
261 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Use the Universal Printer Driver for PCL
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Scan and save a document in PDF format (Scan to File)
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18How many copies can I make when I sort multiple copies using the ADF?
- 19When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I'm using Macintosh. What is the PreScan option used for?
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26How do I clear the message "Paper Jam Back" from the LCD display?
- 27Can I print from DOS applications?
- 28How do I print an envelope from my computer?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35The paper is skewed when it's printed.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37How do I clear the message "Paper Jam Duplex" from the LCD?
- 38How do I improve the copy quality?
- 39What can happen if the wrong paper is used in your machine.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41How do I install the Optional Tray Unit?
- 42How do I install additional memory?
- 43My Brother machine misfeeds paper.
- 44What driver package format is supported by my Linux distribution?
- 45Uninstall the scanner driver. (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.