FAQs & Troubleshooting
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182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5What can happen if the wrong paper is used in your machine.
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9Cannot print after a Windows 10 update (June 2020)
- 10Functions supported in the Windows 7 built-in drivers
- 11What is a "Generic PCL Driver"?
- 12When printing with monochrome laser printer, the print position shifts. (Linux)
- 13Pre-Required Procedures (Linux)
- 14How to identify your Operating System (OS).
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Check the IP addresses of your PC and the Brother machine
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18Scan a document from a Windows Vista application
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22How do I factory reset the print server?
- 23How do I install additional memory?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Large characters are printed incorrectly. (Linux)
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 30How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Does NC-2200w work with Windows Vista?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 37Configure the Scan to Email Feature (Linux)
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40Delete a network scanner entry. (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Delete print jobs from the print queue.
- 45Open the Control Panel (For Windows)
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48I cannot print from my computer via USB.
- 49I cannot print from my computer via network. (For Macintosh)
- 50Is my Brother machine compatible with third party print servers?