FAQs & Troubleshooting
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183 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Delete print jobs from the print queue.
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 8What is a "Generic PCL Driver"?
- 9Configure the Scan to Email Feature (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 12I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Check the IP addresses of your PC and the Brother machine
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19The Interface of the Control Center has changed suddenly. Why?
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 23Configure scan settings without administrator privileges (Linux)
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26What is the Network Shared printing?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28I cannot print from my computer via USB.
- 29Change the printer driver settings (Windows/macOS)
- 30The printer status is Offline or Paused.
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32I can print but cannot scan via network. (For Windows)
- 33The paper is skewed when it's printed.
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 36I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 37In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 39Scan a document from a Windows Vista application
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45What kind of memory can I use?
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 49How do I factory reset the print server?
- 50How do I install the Optional Tray Module?