FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6What can happen if the wrong paper is used in your machine.
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11Functions supported in the Windows 7 built-in drivers
- 12I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 15What is Multi-Function Link Pro Suite?
- 16Large characters are printed incorrectly. (Linux)
- 17Important points for specifying the scan area (Linux)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20I cannot print from my computer via network. (For Windows)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 26What is a "Generic PCL Driver"?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 29How do I install the Optional Tray Module?
- 30What is the BRAdmin Professional software used for?
- 31How do I install additional memory?
- 32Configure and use the Scan Key Tool (Linux)
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35Can I print from or scan to Android™ Smartphone?
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37Does NC-2200w work with Windows Vista?
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 40The machine does not print anything.
- 41Why does the display read "Cover Open"?
- 42How can I clear the "PLS OPEN COVER" error message on LCD?
- 43Replace the toner cartridge.
- 44When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50Windows 10 Support Information