FAQs & Troubleshooting
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253 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Check Connection
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The printer status is Offline or Paused.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Replace Toner
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Print Unable
- 15White spots or black spots at 94 mm (3.7 in.) intervals
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Document Jam
- 19JAM DUPLEX
- 20Wrinkles or creases
- 21Delete print jobs from the print queue.
- 22Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 23Toner Low or Prepare New Toner Cartridge
- 24White lines across the page
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27What is Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 33No Paper
- 34MANUAL FEED
- 35Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 36Drum Error (Drum!)
- 37Jam Rear
- 38Curled or wavy
- 39White lines down the page
- 40REPLACE DRUM
- 41Black lines down the page
- 42Cannot print after a Windows 10 update (June 2020)
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Scan Unable
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Cover is Open
- 48When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Envelope creases