FAQs & Troubleshooting
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201 Results
- 1JAM INSIDE
- 2NO TONER
- 3Replace Toner
- 4Page skewed
- 5Curled
- 6Curled or wavy
- 7Curled (video instructions available)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Check Connection
- 10I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 11Jam Rear
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16Print Unable
- 17Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 18White spots or black spots at 94 mm (3.7 in.) intervals
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Can I print from or scan to Android™ Smartphone?
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22JAM TRAY 1
- 23Wrinkles or creases
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26How to identify your Operating System (OS).
- 27What is Toner Continue Mode?
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 31The printer status is Offline or Paused.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Clean the paper pick-up roller (video instructions available)
- 34MANUAL FEED
- 35Poor fixing
- 36Black toner marks across the page
- 37Lines across the page
- 38Gray background
- 39Print on envelopes, labels, or thick paper from the manual feed slot.
- 40Black lines down the page
- 41To install the printer driver easily using a tool. (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Print command (cupswrapper) (Linux)
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Can I use AirPrint with my Brother machine?
- 49I cannot start ControlCenter4.
- 50Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)