FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Delete print jobs from the print queue.
- 6I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8What driver package format is supported by my Linux distribution?
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12The paper is skewed when it's printed.
- 13Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 14How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 15How do I clear paper jams inside the machine?
- 16When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 17I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 18When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21What is the difference between the toner cartridge and the drum unit?
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25Change the printer driver settings (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30How do I clear vertical lines or streaks that appear in the copies I made?
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33"Offline" appears on the Status Monitor.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35How do I clean the drum unit?
- 36When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 37I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 41How do I clear the message "MFC is Busy" or "Connect Failure"?
- 42Replace the drum unit.
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Cannot print after a Windows 10 update (June 2020)
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)