FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from or scan to Android™ Smartphone?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Delete print jobs from the print queue.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Which E-mail packages are compatible with ControlCenter3?
- 10Locate files scanned with ControlCenter3 (For Windows)
- 11The paper is skewed when it's printed.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Is my Brother machine compatible with Windows Vista?
- 14When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19The driver installation finished successfully but I cannot print. (Linux)
- 20How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22Pre-Required Procedures (Linux)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 26Change the printer driver settings (Windows/macOS)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 31Configure the Scan to Email Feature (Linux)
- 32I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34I installed scan-key-tool, but it does not work. (Linux)
- 35When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37Uninstall printer drivers (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Install PaperPort™ 12SE / 14SE onto Windows 10.
- 40What is the difference between the toner cartridge and the drum unit?
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 44Windows 7 Support Information
- 45"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 46Scan and save a document in PDF format (Scan to File)
- 47When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 48Change the user interface of ControlCenter3
- 49When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
