FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 10I'm using Macintosh. What is the PreScan option used for?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13Can I print from or scan to Android™ Smartphone?
- 14Delete print jobs from the print queue.
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17How do I load paper?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26What is the Network Shared printing?
- 27What driver package format is supported by my Linux distribution?
- 28Protect your Brother machine against unauthorised access over the network
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33Improve poor print quality.
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot print from my computer via USB.
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 42The LCD displays an error code (number). What does it mean?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46Open the "Scanners and Cameras" and Properties.
- 47I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49Can I print using only the black ink cartridge when the Color cartridges have run out?
- 50Scan a document in Mac OS X 10.7.