FAQs & Troubleshooting
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199 Results
- 1The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2Delete print jobs from the print queue.
- 3Where can I get FaceFilter Studio and what can I do with this application?
- 4I cannot remove red-eye.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Large characters are printed incorrectly. (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 17Open the Status Monitor
- 18Change the printer driver settings (Windows/macOS)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26How do I clear the message "PAPER JAM" from the display?
- 27I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30What is MFL-Pro Suite Software?
- 31Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 32How do I load paper?
- 33Configure the Scan to Email Feature (Linux)
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35All print jobs are aborted and nothing is printed. (Linux)
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37How do I know which side up my photo paper should be in the tray?
- 38Scan and save a document in PDF format (Scan to File)
- 39When I print photos, the color quality is not good.
- 40When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 41How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 42I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 43Scan a document from a Windows Vista application
- 44Glossy Paper does not feed correctly. What can I do?
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47How do I replace the Ink Cartridge?
- 48When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 49Uninstall the drivers (Windows)
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)