FAQs & Troubleshooting
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- 1Can third party ink be used to refill the ink cartridges?
- 2When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4How to identify your Operating System (OS).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 14Which E-mail packages are compatible with ControlCenter3?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16I'm using Macintosh. What is the PreScan option used for?
- 17How do I load paper?
- 18What driver package format is supported by my Linux distribution?
- 19When I print images, the quality is not good (Linux)
- 20Can I print from or scan to Android™ Smartphone?
- 21Scan and save a document in PDF format (Scan to File)
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23I'm using Windows and the print speed is too slow. What can I do?
- 24I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 27Uninstall Scan-key-tool. (Linux)
- 28Print command (cupswrapper) (Linux)
- 29All print jobs are aborted and nothing is printed. (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31Pre-Required Procedures (Linux)
- 32Delete print jobs from the print queue.
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37The edge of glossy paper is smudged.
- 38Change the printer driver settings (Windows/macOS)
- 39The printer status is Offline or Paused.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 45I cannot feed the paper from the Photo Paper Tray.
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Scan a document from a Windows Vista application
- 48When I print, the pages are smudged with ink. What should I do?
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?