FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3How do I load envelopes into my machine?
- 4Paper Jam
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13How do I know which side up my photo paper should be in the tray?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 18I'm using Macintosh. What is the PreScan option used for?
- 19Important points for specifying the scan area (Linux)
- 20How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 21To install the printer driver easily using a tool. (Linux)
- 22Check the firmware version.
- 23I cannot make borderless prints.
- 24I cannot scan via USB. (Mac OS X)
- 25I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 26Configure the Scan to Email Feature (Linux)
- 27Can I use AirPrint with my Brother machine?
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29Change the printer driver settings (Windows/macOS)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 32When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Where can I get FaceFilter Studio and what can I do with this application?
- 35When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 36Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37Where is the USB port on the machine?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41I'm unable to access the memory (media) card in the media slot. What can I do?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44Configure and use the Scan Key Tool (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Open the "Scanners and Cameras" and Properties.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49Scan and save a document in PDF format (Scan to File)
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.