FAQs & Troubleshooting
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213 Results
- 1I cannot make borderless prints.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Is my Brother machine compatible with Windows Vista?
- 5I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 6Paper Jam
- 7Where is the USB port on the machine?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Scan and save a document in PDF format (Scan to File)
- 10Replace Ink
- 11How do I load envelopes into my machine?
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 14One or more of my colors are not printing (blank). What can I do?
- 15Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24Can I print from or scan to Android™ Smartphone?
- 25The edge of glossy paper is smudged.
- 26The printer status is Offline or Paused.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30Can third party ink be used to refill the ink cartridges?
- 31When I print, the pages are smudged with ink. What should I do?
- 32I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35Paper size settings are unavailable when I print from OpenOffice (Linux)
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 38When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41How do I clear the message "Cannot Detect" from the display?
- 42Wrong Paper Size
- 43Change the user interface of ControlCenter3
- 44How do I clean the Scanner to improve the copy quality?
- 45When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)