FAQs & Troubleshooting
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212 Results
- 1Paper Jam
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Locate files scanned with ControlCenter3 (For Windows)
- 4How do I load envelopes into my machine?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6One or more of my colors are not printing (blank). What can I do?
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Pre-Required Procedures (Linux)
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13I cannot make borderless prints.
- 14How do I know which side up my photo paper should be in the tray?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Can I use AirPrint with my Brother machine?
- 20Is my Brother machine compatible with Windows Vista?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24What driver package format is supported by my Linux distribution?
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29Change the printer driver settings (Windows/macOS)
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Where is the USB port on the machine?
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38How to identify your Operating System (OS).
- 39Can I print from or scan to Android™ Smartphone?
- 40The edge of glossy paper is smudged.
- 41I cannot print from my computer via USB.
- 42Scan and save a document in PDF format (Scan to File)
- 43My machine does regular cleaning cycles in the night. How can I correct this?
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 46Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 48Can third party ink be used to refill the ink cartridges?
- 49When I print, the pages are smudged with ink. What should I do?
- 50Replace Ink